TikTok Account Manager

Experienced, full-time, London

Who we are

THE OPPORTUNITY
We’re looking for an Account Manager to join our London team. Looping is a digital-first data and content agency and offers the opportunity for all employees to be a part of a progressive and multifarious team.
 
The main objectives of this role will be to be the point of contact for a segment of the BMW account, build and maintain long-lasting client relationships.
 
THE BUSINESS 
Here at Looping Group, we have a distinctive offering to brands we work with. We develop content for earned and owned digital platforms, using data-insights, and trends to create content that authentically connects brands with their audiences. 
 
As an independent agency, we have ample opportunity to explore various solutions for clients and truly think uniquely. We are a tech-enabled comms agency built to think ahead of the modern world.
 
Working in the latest new office in London will be like working in a start-up, you’ll have ample opportunity to grow and develop in your role and contribute towards the initial business developments. 
 
WHY WE EXIST 
In this world, attention has become extremely scarce. To win attention, brands must now combine the art and science of storytelling. We put this at the heart of our product and service offering, uniquely combining the two to create content that commands attention, engages customers, and drives tangible business results. 
 
Founded just five years ago by journalists, creatives and producers, we have already established ourselves as a leader in data-driven storytelling, working with an impressive roster of brands including BMW, Mercedes Benz, Allianz, the Human Vaccines Project, and many more. Our team consists of over 240 multi-skilled staff split between offices in Berlin, Hamburg, Munich, and this is an opportunity to be a part of the newly established London office.

OUR INCLUSION STATEMENT 
Every role at Looping Group is open to applications from all sections of society. We believe that embracing difference is critical to the success of Looping Group. We see potential in every individual regardless of: race, ethnic origin or nationality; religion or belief; physical or neuro ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you, well, you.
 
We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams. We know it’s the right thing to do, and we know it will make us all happier, fulfilled, and successful in our work.

Your mission

  • You’ll serve as the lead point of contact for all customer account management matters
  • You will build and maintain strong, long-lasting client relationships
  • You will negotiate contracts and close project agreements to maximise profits
  • You will develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
  • You must ensure the timely and successful delivery of our solutions according to client needs and objectives
  • You’ll be clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
  • You’ll be responsible for developing new business with existing clients and/or identify areas of improvement to meet sales quotas
  • You’ll be forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts)
  • You will be preparing regular reports on account status and campaigns 
  • You will be recruiting and liaising with third party providers including influencers, tech partners, content partners
  • You will be assisting with challenging client requests or issue escalations as needed

Your profile

  • You have proven work experience as an Account Manager, Key Account Manager, Sales Account, or a role where you’ve managed and maintained client relationships 
  • You will demonstrate the ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
  • You will have excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
  • You will have experience understanding and delivering client-focused solutions to customer needs
  • You demonstrate experience in meeting client requirements
  • You will have proven ability to juggle multiple influencer and content projects at a time while maintaining sharp attention to detail

Why us?

  • 25 Days Holiday + your birthday + Christmas closure 
  • Ongoing Company recognition and rewards
  • Pension Contribution 
  • Referral Bonus – up to £1000 
  • Cycle to work scheme 
  • Access to Perkbox (over 300 freebies and discounts as well as wellness content available) 
  • Flexible hybrid working (including internationally)
  • Sabbatical
  • Free quarterly lunches 
  • Happy Hours - complimentary drinks 
  • Weekly live yoga sessions 
  • Annual company trips and events
  • Employee Assistance Programme